Serrano, Director of Laboratory Services & Lean
Initiatives, Avera McKennan Hospital & University Health Center
Your lab’s corporate culture can have a serious impact on
its success. Without a culture that promotes teamwork, accountability
and productivity, you’ll spend a lot more time solving problems
than achieving your goals.
To be sure you’re fostering the kind of culture your lab
needs to survive, and thrive, in today’s competitive environment,
join The Dark Report for an audio conference that will
help solve many of the cultural problems that you and other laboratory
leaders are facing right now.
Our panel of experts will provide you with ideas, strategies,
tips and models that can help shape your culture in new and exciting
ways—and that you can start implementing as soon as the
conference is over. Best of all, you’ll have the opportunity
to ask your own questions and get answers directly from two of
the most knowledgeable people in the industry.
Don’t miss a minute of this presentation. Mark your calendars
and register today to attend, “Using Your Lab's Culture
To Turbocharge Productivity And Profits” on Tuesday, May
6, 2008 beginning at 1:00 p.m. EDT (10:00 a.m. Pacific). Learn
what steps you can take (and which ones to avoid) to create an
organizational culture that encourages success.
THE DARK REPORT AUDIO CONFERENCE DETAILS
Tuesday, May 6, 2008
TIME: 1 p.m. EDT; 12 p.m. CDT; 11 a.m. MDT; 10 a.m.
PLACE: Your telephone or speakerphone
COST: $199 per dial-in site (unlimited attendance
per site) by 4/25/08; $249 thereafter
here or call 1-800-560-6363 toll-free
one low price, you and your entire team can take part in this
insightful audio conference. Best of all, you’ll be able
to connect personally with the panelists when we open up the phone
lines for live Q&A.
Here’s just some what you’ll learn during this comprehensive
90-minute audio conference:
to create a motivated and engaged workforce.
you can do to change the accepted culture to one that promotes
to creating accountability that generates enthusiasm and collaboration.
to break down cliques and create new clusters of innovators.
techniques to encourage staff to sales and service excellence.
to help you re-recruit your superstars and weed out problem
How to turn your techs into "CEOs of their bench"
and jumpstart productivity.
accepted until Tuesday, May 6, 2008, noon EDT.
before 5:00 p.m. EDT on Friday, May 2, 2008 may receive a full
refund less a $25 service charge.
Your audio conference registration includes:
site license to attend the conference (invite as many people
as you can fit around your speakerphone at no extra charge)
Downloadable PowerPoint presentations from our speakers
A full transcript emailed to you soon after the conference
The opportunity to connect directly with our speakers during
the audience Q&A session
Jeffrey M. Smith
is Vice-President of Leadership Development for Slone Partners.
He consults with laboratories across the United States on ways
to enhance productivity and increase teamwork among the workforce.
Mr. Smith comes to Slone after almost 5 years of successful HR
and Operations experience at Carilion Clinic where he was in charge
of HR for the growing Carilion Labs company. Mr. Smith previously
oversaw the HR departments in the community hospitals for Carilion
as well as the HR Consulting group. His areas of expertise in
HR include: organizational development, organizational change,
succession planning, executive coaching, team-building, leadership
development and recruiting. Recently, Mr. Smith has given speeches
for G-2, War College and Kennedy Recruiting on such topics as
executive and leadership development, succession planning, team-building,
change management and strategic recruiting. He will share best
practices and solutions that he has seen in the industry.
has more than 40 years of administrative and technical laboratory
experience. He is a graduate of Florida International University
with degrees in Chemistry and Biology, and a Certified Lean/Six
Sigma Black Belt. In addition, Mr. Serrano is a member of the
Society of Forensic Toxicologists, Clinical Laboratory Management
Association, American Association for Clinical Chemistry and the
American Society of Microbiology. Previously he served on the
Governor’s Hospital Advisory Council on Bioterrorism for
the State of Tennessee and was the Executive Director of Laboratory
Services for West Tennessee Healthcare. As Director of Laboratory
Services and Lean Initiatives at Avera McKennan, Mr. Serrano helps
operate a 510-bed facility with extensive inpatient facilities
and the area’s only pancreas and bone marrow transplant
programs. Based on what he has learned at Avera McKennan and throughout
his career, Mr. Serrano will illustrate Lean as applied to a total