YOUR PANEL OF EXPERTS: Mark Graban, Senior Consultant,
Ortho-Clinical Diagnostics ValuMetrix Services Stephanie Mitchell, Lab Director,
Riverside Medical Center
Waste, whether you can see it or not, undermines your lab's productivity—and
profitability! It happens every day in every laboratory, including
yours.
Is your lab plagued with waste that no one stops to fix? Does
your lab have unaddressed waste and operational issues that cause
your best med techs to leave for other labs? Is your workflow
uneven, frequently leaving your lab staff with nothing to do-even
though you're behind schedule?
If
your lab is experiencing any (or all) of these problems, you could
use some help reducing waste and restoring productivity to high
levels.
This eye-opening audio conference from THE DARK REPORT is your
opportunity to learn simple, proven solutions to your lab's most
wasteful problems. First up is Mark Graban, Senior Consultant
at Ortho-Clinical Diagnostics ValuMetrix Services who will provide
details of his three-step approach that will help you attack waste
in your lab. Gain the insights and knowledge you need to identify
different types of waste, methods for doing so, and typical initial
improvements.
Graban will show you how to "see" waste that is often
invisible to the staff in your lab. He'll also explain why certain
long-standing practices not only fail to add value, but actually
undermine the productivity of your best medical technologists.
Next, you'll get the tools you need to train your laboratory team
to observe and identify waste, along with simple techniques that
will motivate them to take the initiative to fix problems on their
own! This could be the most powerful technique you'll learn from
this audio conference because it unleashes the creativity of your
entire staff to find and eliminate waste. Armed with this knowledge,
they'll be attacking waste for years to come!
You'll also learn about the real-world application of these techniques
from Stephanie Mitchell, Lab Director at Riverside Medical Center
in Kankakee, Illinois. She'll show you how easy it is to embed
a waste-finding mindset into your lab's culture. You'll find out
how, over the past two years, Riverside's lab has sustained its
Lean gains while continuously improving turnaround time and service.
Best of all, you'll see how easy it is to apply these same proven
waste-reduction methods in your laboratory.
These are effective techniques you can introduce into your working
culture and put to immediate use in your lab—without hiring
expensive consultants! It's also a great opportunity to ask your
own questions and get answers directly from two accomplished experts
in the industry.
Take advantage of the audio conference format that allows you
to bring your entire team together to listen, learn and ask questions!
Plan now to be with us on November 13th for "How To Find
And Eliminate All The Waste In Your Lab!" Get the
inside scoop on how you can energize your team to eliminate sources
of waste throughout your lab.
THE DARK REPORT AUDIO CONFERENCE DETAILS
DATE:
Thursday, November 13, 2008
TIME: 1 p.m. EDT; 12 p.m. CDT; 11 a.m. MDT; 10 a.m.
PDT
PLACE: Your telephone or speakerphone
COST: $245 per CD
TO ORDER:Click
here or call 1-800-560-6363 toll-free
Here’s just some of what you’ll learn during
this insightful 90-minute conference:
How
to reduce needless STAT tests using proven workflow-redesign
methods.
How to apply single-piece flow process to accelerate specimen
flow.
Unique ways to encourage lab staff to identify waste and fix
problems on their own.
How empowering your lab’s employees motivates your best
workers and improves job satisfaction.
Combine technology you own with easy operational improvements
to reduce time-consuming specimen retrievals and lost specimen
searches.
Why
simple job design and tasking changes keep techs focused and
increase productivity.
New methods for stocking reagents and materials using visual
cues.
How
measuring phlebotomy based on “time to delivery to lab”—rather
than number of draws—prevents overloading accessioning
with huge batches of specimens.
A
site license to attend the conference (invite as many people
as you can fit around your speakerphone at no extra charge)
Downloadable PowerPoint presentations from our speakers
A full transcript emailed to you soon after the conference
The
opportunity to connect directly with our speakers during the
audience Q&A session
Order
Now!Or for more information,
call us toll-free at 800-560-6363.
Faculty Bios:
Mark Graban, is a Senior
Consultant with ValuMetrix Services, which is part of Johnson
& Johnson’s Ortho Clinical Diagnostics. Since 2005,
he has worked with hospitals in the U.S., Canada, and England,
helping teach and implement Lean in departments, including laboratories,
radiology, and patient care settings. Mr. Graban earned a bachelors
degree in industrial engineering from Northwestern University
and was a fellow in the Leaders for Manufacturing Program at
the Massachusetts Institute of Technology, earning dual masters
degrees in mechanical engineering and business administration.
Mr. Graban is also the author of a book entitled Lean Hospitals:
Improving Quality, Patient Safety, and Patient Satisfaction,
published in 2008 by Productivity Press.
Stephanie
Mitchell is the Administrative Director of Laboratory
Services at Riverside Medical Center in Kankakee, Illinois,
a position she has held for the past eight years. She manages
a staff of 50 employees who produce about 700,000 billable laboratory
tests annually. Ms. Mitchell began her career at Riverside in
1982 as a nurse, and since then has served the hospital in a
number of senior positions, including Director of Cardiology
Services, where she developed and implemented Riverside’s
first Cardiac Rehabilitation program. She received her nursing
degree from Trumbull Memorial Hospital School of Nursing, a
BSN from Governor State University and an MBA from Olivet Nazarene
University.
Mark Graban, is a Senior
Consultant with ValuMetrix Services, which is part of Johnson
& Johnson’s Ortho Clinical Diagnostics. Since 2005,
he has worked with hospitals in the U.S., Canada, and England,
helping teach and implement Lean in departments, including laboratories,
radiology, and patient care settings. Mr. Graban earned a bachelors
degree in industrial engineering from Northwestern University
and was a fellow in the Leaders for Manufacturing Program at
the Massachusetts Institute of Technology, earning dual masters
degrees in mechanical engineering and business administration.
Mr. Graban is also the author of a book entitled Lean Hospitals:
Improving Quality, Patient Safety, and Patient Satisfaction,
published in 2008 by Productivity Press.
Stephanie
Mitchell is the Administrative Director of Laboratory
Services at Riverside Medical Center in Kankakee, Illinois,
a position she has held for the past eight years. She manages
a staff of 50 employees who produce about 700,000 billable laboratory
tests annually. Ms. Mitchell began her career at Riverside in
1982 as a nurse, and since then has served the hospital in a
number of senior positions, including Director of Cardiology
Services, where she developed and implemented Riverside’s
first Cardiac Rehabilitation program. She received her nursing
degree from Trumbull Memorial Hospital School of Nursing, a
BSN from Governor State University and an MBA from Olivet Nazarene
University.